For many years now I have accepted payments on custom orders. This allows us to work with customers to design pieces they adore without worrying so much about the up front costs. Aside from the extra administrative time that it took to manage those payments, it has worked well and been beneficial for both our customers and our portfolio. I have had the opportunity to make some really fantastic jewelry for our customers due to this flexibility.
As I design and produce new innovative styles and continue exploring my favorite materials, I find myself creating more one-offs and high end pieces as stock for the website. This has me wanting to expand how we take payments so the initial up-front cost is not a barrier to wearing the materials and styles you love. I'm pleased to say that I have settled on a solution that streamlines the payment process and gives you some flexibility in scheduling payments to fit your lifestyle.
I've integrated the Partial.ly payment management system into our store, giving the ability for customized payment plans with no credit checks or interest. It is simply an agreement between you and me. I will place a hold on the unique jewelry of your choice and you will make automated payments on it for an agreed upon term. The only difference between this system and our old way of taking payments on custom orders is that you adjust the plan to suit your needs and we no longer have to keep track of invoices or send payment requests. Those aspects are automated so we can focus on more important work.
So, here's how it works! Select products over $200 will have a note under the "Add to Cart" button as shown below.
After adding to your cart, you'll have the option to complete a single payment by clicking "Checkout," or you can schedule multiple secure payments using Partial.ly. Make sure you select the appropriate link based on your location - either USA or International, because the resulting payment plans have different shipping costs associated with them.
The first step will be creating a quick account or logging in if you already have one. The account (which takes just a few seconds to create) will allow you to manage your payments once you complete your order. Notice the payment summary is already pre-filled with default terms, which are adjustable.
Once logged in, you'll enter your customer information as if you were placing a typical order. Make sure your shipping address is correct! We'd hate to ship to the wrong place after all of the anticipation of finishing up payments on a great set of jewelry :)
Next, you'll adjust your plan terms. These are the customizations you can make to your plan:
Use the sliders or enter numbers into each field, and the payment plan to the right will adjust to show you what is due today, the balance, number of payments and how much each payment will be. The line "Shipping + Plan Fee" includes flat rate shipping for your order (USPS Priority in the USA and USPS First-Class for International) and also includes a small fee (about 5%) which helps to cover the cost we pay to use this payments service.
Once you have numbers you are comfortable with, click 'Continue to Payment."
This last screen is where you'll enter your payment information, and the scrollable text box (which will look different depending on your device) will show you your payment dates and is your contract for this order. Finish filling in your information and click "Process Down Payment." The system will place your order with us, schedule your remaining payments, and send you an email confirmation.
Congrats! You've now reserved a unique set of jewelry with flexible payments. Once your last payment processes, we'll either prepare your jewelry for shipment or schedule it for production if it's a made-to-order item. Production times listed on our products start the business day after the order is paid in full.
Soon you'll have new jewels in your hands! If you have any questions about this process, please don't hesitate to contact us.
We want you to be happy with your purchase! If you can't wear our jewelry, then we've our wasted precious time and material, and nobody is happy. Contact us immediately about any issues and we'll see what we can do for you.
Our products are shipped sealed in clear plastic, and it's possible view all aspects of the jewelry without opening this plastic. Please examine your jewelry closely. Once you open the plastic, we can no longer accept a return or exchange. No exceptions.
If your jewelry arrives damaged, that's on us.
We will replace (if possible), substitute (with your permission), or refund (last resort) your order.
If your jewelry was made with the wrong specifications, and the specifications you provided meet our sizing guidelines, we'll make it right.
However, we cannot be held responsible for misunderstandings related to size conversions or how to measure wearing length or flare sizes. We provide a size guide on each product page for your convenience.
If your jewelry is not to your liking aesthetically, let's talk.
Please understand that we are working with natural materials that vary in color, pattern, and texture not just between tree to tree or stone to stone, but within the same piece of material. We take detailed product photos, and clearly explain each piece. We encourage you to learn about the materials and styles, and ask any questions you might have. We cannot promise very specific color requests, patterns, etc. If we have not disclosed something, or we come to agree that we have not accurately described what you've purchased, we will work with you to make it right.
We charge a restocking fee on pieces we have made to your specifications. We are open to reducing the restocking fee on returns if you opt for store credit rather than a refund.
For stocked and made-to-order items without custom specifications there is no fee!
For made-to-order items with custom specifications and custom orders cancelled before completion the fee is 20% of the jewelry cost.
The fee for custom specifications and custom orders is because the jewelry was made to fit you specifically, and/or because we have corresponded, booked time in our custom queue, done sketches, cut and prepared materials, etc.
We guarantee our jewelry to be free from manufacturing defects, but we can make no guarantees about materials due to the unpredictability of natural materials. If there is an issue resulting from the production process (workmanship) we'll make it right and repair or replace as necessary.
Once jewelry has been removed from our sealed plastic packaging, we have no control over the storage conditions or handling of your jewelry, and we cannot be held responsible for any damage.
If your jewelry requires basic repairs due to accidental damage, we're happy to work with you to make sure you have something wearable. We will, at our discretion, and at no cost to you, repair by means of sanding, shaping, or polishing to make a piece safe to wear. This may not "fix" aesthetic issues but will remove sharp edges. Shipping both ways is your responsibility.
If your jewelry cannot be repaired, we're happy to work with you on options for replacement.