We’re a tiny company - nowadays just two people - and we're one of the oldest retail organic body jewelry producers in the industry. We come to work every day with huge hearts, busy minds, sore hands, and a hell of a portfolio.
Other companies can keep the high order volume, mass production, and mystery materials. We’re perfectly content being nerds about beautiful woods and stones and coming up with new ways to make them wearable and delight our customers. We support a slow economy that values relationships, resources, people, and place. We take the time to understand our materials, and we have pride in the hours we spend obsessing over small details that create the story of each piece. We don’t just sell body jewelry, I honor long standing connections between material, maker, and wearer.
Innovation and education are built into the business model. We decided glue wasn’t the right way to assemble body jewelry and were a primary catalyst for the move to hardware settings in natural jewelry. Over the years, we’ve introduced new materials like Guatemalan jadeite and gem ammolite to the industry vocabulary. Onetribe founder Jared Karnes has lectured about the use of jade in the Americas, light play in gemstones, and most recently contributed “Flesh and Stone,” a class on the history of stone use in body adornment to the June 2015 Association of Professional Piercers conference. At the 2016 conference our "Ghost in the Shell" ear weight design won the APP's annual Creative Innovation award.
We genuinely believe that body adornment is a natural characteristic of humanity, and that it is an important part of who we are as people. This fact is something to be both respected and celebrated, and that is the mission of our company. The name "Onetribe" alludes to the idea that we are all bound by the common threads of body decoration and modification. We wake up every day ready to contribute our knowledge and skills to honoring the rich cultural history of body modification, and regardless of whether we are creating a set of basic plugs or an elaborate custom mixed-media project, we are here to aid you in your personal journey. We're thrilled to be a part of your story, and we can't wait to see where it leads.
We want you to be happy with your purchase! If you can't wear our jewelry, then we've our wasted precious time and material, and nobody is happy. Contact us immediately about any issues and we'll see what we can do for you.
Our products are shipped sealed in clear plastic, and it's possible view all aspects of the jewelry without opening this plastic. Please examine your jewelry closely. Once you open the plastic, we can no longer accept a return or exchange. No exceptions.
If your jewelry arrives damaged, that's on us.
We will replace (if possible), substitute (with your permission), or refund (last resort) your order.
If your jewelry was made with the wrong specifications, and the specifications you provided meet our sizing guidelines, we'll make it right.
However, we cannot be held responsible for misunderstandings related to size conversions or how to measure wearing length or flare sizes. We provide a size guide on each product page for your convenience.
If your jewelry is not to your liking aesthetically, let's talk.
Please understand that we are working with natural materials that vary in color, pattern, and texture not just between tree to tree or stone to stone, but within the same piece of material. We take detailed product photos, and clearly explain each piece. We encourage you to learn about the materials and styles, and ask any questions you might have. We cannot promise very specific color requests, patterns, etc. If we have not disclosed something, or we come to agree that we have not accurately described what you've purchased, we will work with you to make it right.
We charge a restocking fee on pieces we have made to your specifications. We are open to reducing the restocking fee on returns if you opt for store credit rather than a refund.
For stocked and made-to-order items without custom specifications there is no fee!
For made-to-order items with custom specifications and custom orders cancelled before completion the fee is 20% of the jewelry cost.
The fee for custom specifications and custom orders is because the jewelry was made to fit you specifically, and/or because we have corresponded, booked time in our custom queue, done sketches, cut and prepared materials, etc.
We guarantee our jewelry to be free from manufacturing defects, but we can make no guarantees about materials due to the unpredictability of natural materials. If there is an issue resulting from the production process (workmanship) we'll make it right and repair or replace as necessary.
Once jewelry has been removed from our sealed plastic packaging, we have no control over the storage conditions or handling of your jewelry, and we cannot be held responsible for any damage.
If your jewelry requires basic repairs due to accidental damage, we're happy to work with you to make sure you have something wearable. We will, at our discretion, and at no cost to you, repair by means of sanding, shaping, or polishing to make a piece safe to wear. This may not "fix" aesthetic issues but will remove sharp edges. Shipping both ways is your responsibility.
If your jewelry cannot be repaired, we're happy to work with you on options for replacement.